Frequent Asked Questions

Our customer service team is available Monday to Friday, 8:30 am to 5:30 pm (GMT+8 time zone). If you have any questions during the shopping process, you can communicate with us online during these working hours.

We ship all orders directly from our facility in China to the U.S. via our trusted partner, 4PX. Orders typically arrive in 8–22 business days, accounting for factors like order processing, special circumstances, and customized items. In most cases, standard orders are delivered within 10–12 days. All applicable taxes and shipping costs will be calculated and added at checkout for a seamless delivery experience. See our Shipping Policy for full details.

Yes, you can. If your order has not yet been shipped, you can cancel it for a refund or request a size/style change by contacting us via the contact form. Once an order has shipped, it cannot be modified or canceled. In that case, please see our Refund Policy for further instructions.

We currently process all payments securely through PayPal.

Don't have a PayPal account? No problem. You can still pay with any major debit or credit card by simply selecting the 'Pay with Debit or Credit Card' option on the PayPal checkout page.

For a list of accepted credit/debit cards, please see our Payment Methods page.

After a successful payment, you will receive an email with your order information. If you provided an email address during the payment process, you will be automatically registered as a user. You can log in to our website using your email address to view your order. Alternatively, you can also register for a new account before making a payment.

We will send an email with the tracking number to the email address you provided after your order has shipped. You can use this number to track the shipment on the shipping company's website.

You can also log in to our website to view the tracking number for your shipment.

To track your shipment, please visit the following webpage: https://track.4px.com/

We know finding the right size can be tricky! To help you choose with confidence, we've created a detailed size chart along with some helpful tips. We highly recommend using this guide to find the perfect fit.