Refund Policy

Our Fair & Simple Policy

Your trust is important to us. Here’s our straightforward policy to ensure you know exactly what to expect.

✅ Can I cancel my order?

Yes, absolutely. You can cancel your order for a refund at any time before you receive your "Shipping Confirmation" email.

To start the cancellation process, please contact our customer service team at help@mudjean.com or visit our Contact page. For the fastest service, please include your order number and use the email subject line: "Order Cancellation Request".

❌ What if I change my mind or the size is wrong?

Because we are a cross-border business, the high costs of international shipping mean that all sales are final once shipped.

This means we cannot accept returns or exchanges for personal reasons like a change of mind or incorrect size selection. Please double-check our size chart before ordering—it's the best way to ensure a perfect fit!

✅ What if my item is damaged or you sent the wrong one?

Our Quality Guarantee has you covered. If your order arrives damaged, defective, or isn't what you ordered, our promise is to make it right by sending you a free replacement.

Simply contact us within 14 days of delivery with your order number and clear photos (or video) of the issue. Once verified, we will promptly ship a new, correct item to you at our expense. To make the process as easy as possible, you can keep or discard the original item—no need to send anything back!

Please note: Our policy for such issues is to provide a replacement to resolve the problem. Refunds are not offered in these cases.

A Note on Exceptions: Our policy's time limits are in place to prevent potential abuse. However, we understand that truly exceptional situations can occur. In these rare cases, we are happy to provide a product replacement, provided sufficient evidence is submitted for our review.

💰 How long do refunds take?

Refunds for canceled orders are processed immediately on our end. How quickly you get your money back depends on your original payment method:

• PayPal Balance: Usually within 24 hours.
• Credit/Debit Card: Can take 5-10 business days for your bank to process.
• Bank Account: Usually takes 3-5 business days.

For more details, you can visit the official PayPal Help Center.

Policy Notes

1. Refunds for Cancellations: For any order canceled before shipment, your payment will be refunded. Please note, the refunded amount is subject to the deduction of any non-refundable transaction fees originally charged by the payment processor (e.g., PayPal).
2. Custom Order Confirmation: For all custom orders, we will send you a confirmation email before starting production. Manufacturing will only begin after you reply to confirm. Your order's processing time starts from the moment you provide your confirmation.
3. Cancellation of Custom Orders
• Before you give your final approval for production: You may cancel for a refund (please refer to the refund details above).
• After we have received your confirmed approval: The order is considered final and cannot be canceled or refunded.